Cancellation request statuses and what they mean
Last updated: September 14, 2026
A cancellation request moves through statuses shown in the booking's Cancellation section, from Requested to Completed. Each status says whether Edvisor, the provider, or you owns the next action. Email updates cover only some stages, so check the in-app status for progress in between.
Return to the booking's Cancellation section to see each request's status, dates, activity, and any instructions from Edvisor. The request number and the active stage identify which case you are following.
A cancellation request has its own status. It is separate from the booking status shown in the Insurance Bookings list.
The statuses
Email updates
Email updates go to the person who submitted the request. They cover receipt of the request, requests for more information, provider rejection, refund confirmation, and completion.
Check the in-app status for progress between these updates.
What to do next
- If the status is Waiting on client, see How to respond when Edvisor needs more information.
- To end a request before it reaches the provider, see How to withdraw a cancellation request.
- Once an outcome is recorded, see How to read your cancellation refund result.