Insurance cancellation troubleshooting
Last updated: November 6, 2026
What to check when the cancellation option is missing, the base policy cannot be selected, the submit button stays unavailable, submission errors out, or progress is unclear. Covers when to contact Edvisor and what reference numbers to include.
Common situations when requesting or tracking an insurance cancellation, and what to check first.
Situation | Next step |
|---|---|
The cancellation option is missing | Confirm that you have opened the correct booking. Contact Edvisor if the cancellation option remains unavailable. |
The base policy cannot be selected | Check that every issued amendment has a cancellation request that has not been withdrawn. |
The submit button is unavailable | Check required answers, documents, the movement-record confirmation where it applies, and any upload still in progress. |
Submission reports an error or times out | Reopen the booking and look for the request before submitting again. |
The provider rejected the request, or an outcome looks incorrect | Contact Edvisor with the booking and request numbers, and explain what needs review. |
Progress is unclear | Check the latest status and notes, then contact marketplace@edvisor.io with the booking and request numbers. |
If Edvisor is already handling the cancellation
If the team is already working on the cancellation through another channel, give them that existing reference before opening another case.