How to cancel an insurance booking

Last updated: October 1, 2026

Use the Cancellation section of an insurance booking to request a cancellation, provide supporting documents, and track the result.

Before you start

Check which documents your cancellation reason requires:

Start a cancellation request

  1. Open the student's insurance booking in Edvisor.
  2. Find the Cancellation section and select Cancel booking or Cancel amendment.
  3. Under What are you cancelling?, check the policy or amendment you are requesting to cancel. Match its coverage dates to the student's situation.
  4. Select the Cancellation reason that applies.
  5. Answer any follow-up questions, including Was the visa granted? and OSHC policy status, when shown.
  6. Upload a file in every required document field. Wait for each upload to finish.
  7. Add any useful context under Additional notes. Review the target, reason, answers, and documents, then select Submit request.
  8. Check that the request appears in the Cancellation section with a request number and the status Requested. Keep that number for follow-up.

Submitting starts a review

Submitting a request does not immediately cancel the policy or issue a refund. Edvisor reviews your documents, submits the case to the provider, and records the provider's decision.

Processing times vary by provider. See Insurance amendment and cancellation processing times.

Bookings with amendments

An amendment, such as an extension, has its own cancellation request and its own refund outcome. See How to cancel an insurance booking that has amendments.

Each insurer has its own terms

Review the provider's full cancellation and refund terms before submitting:

After you submit

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