Cancelling an insurance booking

Last updated: October 23, 2026

Request an insurance cancellation from the booking's Cancellation section: pick what you are cancelling, choose a reason, answer the follow-up questions, upload the required documents, and submit. Submitting starts a review — it does not immediately cancel the policy or issue a refund. Each insurer has its own terms. This article also covers cancelling a booking that has amendments, cancelling OSHC coverage that has already started, withdrawing a cancellation request, and responding when Edvisor needs more information.

Use the Cancellation section of an insurance booking to request a cancellation, provide supporting documents, and track the result.

Cancelling a booking

Before you start

Check which documents your cancellation reason requires:

For OSHC coverage that has already started, see Cancelling OSHC coverage that has already started below.

Start a cancellation request

  1. Open the student's insurance booking in Edvisor.
  2. Find the Cancellation section and select Cancel booking or Cancel amendment.
  3. Under What are you cancelling?, check the policy or amendment you are requesting to cancel. Match its coverage dates to the student's situation.
  4. Select the Cancellation reason that applies.
  5. Answer any follow-up questions, including Was the visa granted? and OSHC policy status, when shown.
  6. Upload a file in every required document field. Wait for each upload to finish.
  7. Add any useful context under Additional notes. Review the target, reason, answers, and documents, then select Submit request.
  8. Check that the request appears in the Cancellation section with a request number and the status Requested. Keep that number for follow-up.

Submitting starts a review

Submitting a request does not immediately cancel the policy or issue a refund. Edvisor reviews your documents, submits the case to the provider, and records the provider's decision.

Processing times vary by provider. See Insurance amendment and cancellation processing times.

Each insurer has its own terms

Review the provider's full cancellation and refund terms before submitting:

After you submit

Cancelling a booking that has amendments

An amendment, such as an extension, has its own cancellation request and its own refund outcome. Cancelling one does not cancel the other.

To cancel only an amendment

Select that amendment in the cancellation form. The base policy remains active when the amendment's cancellation is confirmed.

To cancel the base policy

First submit a cancellation request for every issued amendment. Once those requests exist, the base policy becomes available for its own request.

You do not need to wait for every amendment refund to finish before submitting the base-policy request. However, a Withdrawn amendment request does not count toward this requirement.

Track each request separately

The base policy and its amendments can be at different stages. Check each request on its own.

Draft bookings

Draft bookings can be deleted directly. They do not need a cancellation request.

If a request already exists for the part you want to cancel, open that request and continue from its current status.

Cancelling OSHC coverage that has already started

When the OSHC coverage period you are cancelling has already started, the form asks for two things in addition to the documents for your cancellation reason.

1. Signed insurance authority form

Upload the student's signed insurance authority form. Use the provider's download link when the form offers one.

Follow the instruction on the form: the student's signature only. Leave the other fields blank.

Authority forms accept files up to 20 MB, rather than the 10 MB limit that applies to other documents.

2. International movement records confirmation

Check the student's international movement records, then select the confirmation that they support the cancellation.

The coverage dates decide this, not your answer

If the coverage dates show that the selected period has already started, the form locks that answer and requires the started-policy documents.

For an amendment, check the amendment's own coverage period rather than assuming it has the same dates as the base policy.

Withdrawing a cancellation request

You can select Withdraw request while the request is Requested or Waiting on client. Read and confirm the withdrawal dialog.

What withdrawal does

Withdrawal ends that request and leaves the policy active. Withdrawing a request does not cancel the policy.

If you later need to cancel, you can submit a new eligible request.

After the request reaches the provider

Once the request has been submitted to the provider, self-service withdrawal is no longer available. Contact Edvisor if the student's plans change.

If the booking has amendments

A withdrawn amendment request does not count toward the requirement that every issued amendment has a cancellation request before the base policy can be cancelled.

Responding when Edvisor needs more information

When a request is marked Waiting on client, Edvisor needs documents or clarification from you before the case can move forward.

Steps

  1. Open the request marked Waiting on client and read Edvisor's message.
  2. Select Add documents to open Resubmit cancellation documents.
  3. Upload a new file for every document field requested. Files under Already attached remain available as history; they do not replace a newly requested upload.
  4. Use Reply to the Edvisor team to explain the correction or answer the question. A reply is required when Edvisor requests clarification without any document fields.
  5. Select Resubmit request and check that the status returns to Requested.

Keep using the same request

Do not open a new cancellation request. Previous submissions remain in the existing request's history, so the team can compare the original and corrected documents.