How to cancel an insurance booking
Last updated: May 6, 2026
Cancel insurance booking: each insurer has own policy (Assist Card, Terrawind, Allianz, NIB, Medibank, Bupa, AHM, Allianz Care). Submit cancellation form. Edvisor processes in 5 working days. Read insurer terms + Edvisor refund policy before submitting.
Process for cancelling insurance bookings made through Edvisor.
Important: per-insurer policies
Each insurer has its own cancellation and refund policies. Review the relevant insurer's terms BEFORE submitting:
- Assist Card
- Terrawind
- Allianz
- NIB OSHC
- Medibank OSHC
- Bupa OSHC
- AHM OSHC
- Allianz Care OSHC
How to request cancellation
Fill out the cancellation request form on Edvisor.
Processing time
- Edvisor processes cancellation requests in 5 working days.
- The team contacts the agency by email to confirm receipt and begin processing.
- If restrictions or special requirements apply, the team will inform the agency.
Before submitting
- Read the relevant insurer cancellation terms.
- Read Edvisor's refund policy.
This ensures expectations align with what's actually possible per the insurer's policy.