Insurance processing times

Insurance processing times by provider for bookings, amendments, and cancellations. Initial bookings: OSHC AHM/Allianz/Medibank 1h, Bupa/NIB 2h; International Terrawind 1h, Allianz Global Assistance/Assist Card 2h. Group bookings 48h (Adeslas exception). Amendments mostly 2 days, Bupa 24h. Cancellations mostly 5 days, Bupa 24h, Allianz 10 days, NIB 30 days. Times shown in search, provider profile, booking flow, and amendment requests.

Each insurance provider has its own processing times. The platform shows these in multiple places to help set expectations.

Processing times by provider

Where to see processing times

• In search results. Tag indicates processing type per provider.

• In a provider's profile. Click the provider's name for exact times.

• During booking. Reminder shown while booking.

• Inside an active booking. Reminder while the booking is processing.

• In amendment requests. Visibility of amendment processing times.

Insurance Bookings (initial purchase)

Group bookings

All group booking requests are processed within 48 hours.

Exception: Adeslas requests use the standard provider processing times listed above.

Amendment and cancellation processing times

Processing times for amendments and cancellations vary by provider.

Amendments

Cancellations or interruptions

Setting student expectations

• Cancellations always take longer than amendments.

• NIB OSHC cancellations are notably slower (30 days). Communicate proactively.

• Bupa is the fastest for both amendments and cancellations (24 hours).

Where the times are shown

Visible during the amendment request flow, so the agency can set expectations with the student before submitting.