Insurance processing times by provider

Last updated: October 1, 2026

Each insurance provider has its own processing times. The platform shows these in multiple places to help set expectations.

Where to see processing times

  • In search results. Tag indicates processing type per provider.
  • In a provider's profile. Click the provider's name for exact times.
  • During booking. Reminder shown while booking.
  • Inside an active booking. Reminder while the booking is processing.
  • In amendment requests. Visibility of amendment processing times.

Insurance Bookings (initial purchase)

CategoryProviderProcessing time
OSHCAHM1 hour
OSHCAllianz1 hour
OSHCBupa2 hours
OSHCMedibank1 hour
OSHCNIB2 hours
InternationalTerrawind1 hour
InternationalAllianz Global Assistance2 hours
InternationalAssist Card2 hours

Group bookings

All group booking requests are processed within 48 hours.

Exception: Adeslas requests use the standard provider processing times listed above.