Getting help from Edvisor

Edvisor support: in-app chat (blue icon), WhatsApp +61 422 380 812, email. Three teams: Product (support@edvisor.io), Payments (payments@edvisor.io — include payment ID), Insurance (include policy number + student info). Try cache clear and self-serve articles first.

Three support channels: in-app live chat, WhatsApp, and email. Different teams handle different issue types.

Product Support

For questions on Edvisor's core platform, features, account settings, proposal tools, technical issues.

• In-app chat. Blue chat icon, bottom left of any page.

• WhatsApp. +55 35 8424 0090

• Email. support@edvisor.io.

Payments Support

For EdWallet payments, billing, refunds, multi-currency, transactions.

• In-app chat. Red "Do you need help?" tab on the right side of EdWallet pages.

• WhatsApp. +55 35 8424 0090

• Email. payments@edvisor.io.

Always include for faster resolution: Payment ID, payer/beneficiary name, payment request link.

Insurance Support

For Insurance Marketplace help: searches, bookings, commissions.

• In-app chat. Blue chat icon, bottom left.

• WhatsApp. +55 35 8424 0090

Always include for faster resolution: Policy number, student information, required documentation.

Best practices for faster resolution

• Include screenshots and steps to reproduce.

• Provide payment IDs, policy numbers, or student info upfront.

• Document changes made and any error codes received.

• Specify the product (Edvisor Payments, Insurance, etc) for targeted help.

Self-serve before contacting support

Many payment issues have dedicated articles:

• How to Properly Register Student Payments.

• Troubleshooting Returned Payments and Expired/Invalid Payment Links.

• How to Resolve Payment Amount Mismatches and Duplicate Payments.

Many product issues are resolved by clearing browser cache (see How to clear your browser cache).