Getting help from Edvisor
Last updated: May 6, 2026
Edvisor support: in-app chat (blue icon), WhatsApp +61 422 380 812, email. Three teams: Product (support@edvisor.io), Payments (payments@edvisor.io — include payment ID), Insurance (include policy number + student info). Try cache clear and self-serve articles first.
Three support channels: in-app live chat, WhatsApp, and email. Different teams handle different issue types.
Product Support
For questions on Edvisor's core platform, features, account settings, quoting tools, technical issues.
- In-app chat. Blue chat icon, bottom left of any page.
- WhatsApp. +61 422 380 812.
- Email. support@edvisor.io.
Payments Support
For EdWallet payments, billing, refunds, multi-currency, transactions.
- In-app chat. Red "Do you need help?" tab on the right side of EdWallet pages.
- WhatsApp. +61 422 380 812.
- Email. payments@edvisor.io.
Always include for faster resolution: Payment ID, payer/beneficiary name, payment request link.
Insurance Support
For Insurance Marketplace help: searches, bookings, commissions.
- In-app chat. Blue chat icon, bottom left.
- WhatsApp. +61 422 380 812.
Always include for faster resolution: Policy number, student information, required documentation.
Best practices for faster resolution
- Include screenshots and steps to reproduce.
- Provide payment IDs, policy numbers, or student info upfront.
- Document changes made and any error codes received.
- Specify the product (Edvisor Payments, Insurance, etc) for targeted help.
Self-serve before contacting support
Many payment issues have dedicated articles:
- How to Properly Register Student Payments.
- Troubleshooting Returned Payments and Expired/Invalid Payment Links.
- How to Resolve Payment Amount Mismatches and Duplicate Payments.
Many product issues are resolved by clearing browser cache (see How to clear your browser cache).