How to contact support and how fast we reply

Last updated: October 13, 2026

Contact support by WhatsApp, live chat in app.edvisor.io or email. During your market's support hours, a person replies within 1 hour on WhatsApp and live chat, and the same business day on email.

You can reach the Edvisor support team in three ways. All three go to the same team, so pick whichever is easiest for you.

Ways to contact us

  1. Live chat: click the chat icon on any page of app.edvisor.io.
  2. WhatsApp: message the Edvisor Support number, +55 35 8424 0090.
  3. Email: support@edvisor.io for product questions, or payments@edvisor.io for payment questions.

How fast we reply

These are the times you can expect a reply from a person during support hours:

  • WhatsApp: within 1 hour
  • Live chat: within 1 hour
  • Email: the same business day

If your request takes longer to solve, we update you at least every 2 business days until it is done.

Support hours

Support is available Monday to Friday during business hours in your region, except local public holidays. Messages sent outside these hours are answered when we open again.

Urgent issues

If a problem stops many users from working, or a payment, visa or enrolment deadline is at risk, say so in your first message. We handle these cases first.

Support

Questions about this page: support@edvisor.io.