TerraWind Brazil plans: how to request assistance while traveling

Last updated: October 10, 2026

This process applies to all Terrawind Brazil plans - TW Trip Study 75, TW Trip Study 100 and TW Trip Study 250 - all of which are underwritten by Generali Brasil Seguros (SUSEP Process No. 15414.648189/2023-26).

This process does not apply to Terrawind Global plans. Terrawind Brazil and Terrawind Global are two separate organizations that share only a brand name. Terrawind Global runs its own assistance arrangements, documented separately — so do not answer a generic "how do I get assistance on Terrawind?" question from this page without first establishing which of the two organizations issued the policy.

These are travel insurance policies, not health insurance. Coverage, exclusions, and the sum insured are specific to each coverage purchased and are detailed on the policy certificate ("Bilhete").

There are two ways to access covered benefits while traveling.

Authorized service network (recommended)

  • Call the toll-free, 24-hour assistance line. The number is printed on the policy certificate ("Bilhete") and is answered in Portuguese.

  • The insurer arranges the service directly through its network of authorized medical, hospital, dental, and travel-assistance providers at the destination.

  • Using the authorized network avoids paying out of pocket and then requesting reimbursement. The insurer settles directly with the provider, up to the contracted sum insured.

Free choice of provider (pay and request reimbursement)

  • If it is not possible to reach the assistance line or use an authorized provider, you (or the beneficiary) may freely choose a legally licensed provider.

  • You pay for the service and are then reimbursed for the covered, substantiated expenses, up to the sum insured for that coverage.

  • The reimbursed amount must be consistent with market rates for services where the event occurred.

Where to find the number and the network

The specific 24-hour assistance phone number and the authorized service network for the destination are shown on the policy certificate ("Bilhete"), not in the general policy conditions.

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