How to report a pricing error
Last updated: May 6, 2026
Report pricing error: 3 paths. (1) From search: Report Price Error tag below price. (2) From quote: Edit option > Report Pricing Error. (3) Post-sale (already paid): use Customer Pricing Issue Form (opens support ticket). Most resolved in 24h, complex cases 3 days. More reports = better platform accuracy.
Report suspected pricing errors to maintain accurate pricing across the platform.
Three ways to report
1. From course search
- Locate the Report Price Error tag below the affected price in search results.
- Click it.
- Fill out the form with details: expected vs. displayed price, applicable promotions, other relevant details.
- Submit.
2. From a quote
- Open the quote.
- Click Edit on the quote option with the incorrect price.
- Find the Report Pricing Error tag in the quote editor.
- Click and submit details.
3. From a paid invoice (post-sale)
If payment has already been made, the in-platform tool isn't available. Use the special form instead:
Customer Pricing Issue Form — opens a support ticket so the team can investigate and correct funds.
What happens after submission
- Report goes directly to operations team.
- Most cases resolved within 24 hours.
- Cases requiring investigation: up to 3 working days.
- Support may contact the agency by email for additional info or resolution updates.
Why reporting matters
More reports = better pricing accuracy across the platform. Benefits schools, agents, and students.