Insurance amendment and cancellation processing times

Insurance amendment + cancellation processing times by provider. Amendments: most 2 days, Bupa 24h. Cancellations: most 5 days, Bupa 24h, Allianz 10 days, NIB 30 days. Communicate proactively for slower providers like NIB. Times shown during amendment request.

Processing times for amendments and cancellations vary by provider.

Amendments

Cancellations or interruptions

Setting student expectations

• Cancellations always take longer than amendments.
• NIB OSHC cancellations are notably slower (30 days). Communicate proactively.
• Bupa is the fastest for both amendments and cancellations (24 hours).

Where the times are shown

Visible during the amendment request flow, so the agency can set expectations with the student before submitting.

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Source: https://help.edvisor.io/efa/insurance-amendment-cancellation-times