How to recall a provider payout (refund from school)
Last updated: May 6, 2026
EdWallet provider payout refund: create new Corporate payment registration for the school, then withdrawal to refund the student. Email payments@edvisor.io with payment IDs. Proof of original payment may take 15+ days. Fund recalls up to 21 days; bank fees may apply.
Process for receiving refunds from school providers back into the EdWallet account.
When to use
When a payout was sent to a school by mistake and needs to be returned.
Steps
- Go to https://wallet.edvisor.io/invoice-funds/all/list and create a new Corporate payment registration for the school. This ensures control of the refund amount and that funds return to EdWallet (the original source).
- Create a new corporate profile if needed at https://wallet.edvisor.io/settings/invoice_profiles.
- Create a withdrawal at https://wallet.edvisor.io/payouts/list to refund the student.
- Email payments@edvisor.io with payment IDs so the transactions can be monitored.
What to expect
- Proof of original payment. Schools may require formal proof (ACH details, transaction date, amount, beneficiary, sender) before issuing refund. Obtaining this can take 15+ days.
- Fund recalls. If the payments processor must recall funds from the school directly, a reason must be provided. Recalls take up to 21 days; bank fees may apply.