Paying and recalling provider payouts

Last updated: October 16, 2026

EdWallet provider payouts and refunds. Payouts: Settings > Providers; custom providers need 24h validation first, verified providers are ready immediately. Click 3-dot > Send payment > currency account + amount + security code; once sent, cannot be undone; same-currency processes 24-48h, no fees. Recalls (refund from school): create a Corporate payment registration, then a withdrawal, and email payments@edvisor.io with payment IDs; proof of original payment may take 15+ days; fund recalls take up to 21 days, bank fees may apply.

Send funds from EdWallet directly to school provider bank accounts, and recall a payout when funds need to be returned from a school.

Paying school providers (payouts)

Send funds from EdWallet directly to school provider bank accounts.

Steps

  1. Go to EdWallet > Settings > Providers.
  2. For custom providers (not yet listed):
  3. For verified providers (already listed): Skip to step 4.
  4. Click the 3-dot icon next to the school provider.
  5. Select Send payment.
  6. Choose the currency account to transfer from.
  7. Enter the amount.
  8. Enter the security code.
  9. Click Send payout.

Important

Once a payment is sent, it cannot be undone. Double-check all details before sending.

Processing time

For same-currency transfers: 24-48 hours (Mon-Fri).

Fees

No fees on payouts to school providers.

Recalling a provider payout (refund from school)

Process for receiving refunds from school providers back into the EdWallet account.

When to use

When a payout was sent to a school by mistake and needs to be returned.

Steps

  1. Go to https://wallet.edvisor.io/invoice-funds/all/list and create a new Corporate payment registration for the school. This ensures control of the refund amount and that funds return to EdWallet (the original source).
  2. Create a new corporate profile if needed at https://wallet.edvisor.io/settings/invoice_profiles.
  3. Create a withdrawal at https://wallet.edvisor.io/payouts/list to refund the student.
  4. Email payments@edvisor.io with payment IDs so the transactions can be monitored.

What to expect

  • Proof of original payment. Schools may require formal proof (ACH details, transaction date, amount, beneficiary, sender) before issuing refund. Obtaining this can take 15+ days.
  • Fund recalls. If the payments processor must recall funds from the school directly, a reason must be provided. Recalls take up to 21 days; bank fees may apply.