Checking the status of a student payment in EdWallet

Last updated: November 10, 2026

Every student payment in EdWallet shows what TransferMate knows about it: its TransferMate status and dates, the amounts, and every attempt to pay. You can refresh the status yourself with Refresh from TransferMate, and payments that take longer than usual are flagged "Over 7 business days" with what to do next.

You can check where a student payment is without emailing us. This works in the standalone EdWallet and in the Wallet inside Edvisor. There's nothing to switch on. You see the payments you have access to.

Find the payment

  1. Go to Student Payments.

  2. Pick a status tab (All, Open, Pending Authorization, Authorized, In Transit, Credited or Refunded), or search for the payment.

  3. Find the payment. Each row shows the payment ID with its TransferMate ID underneath. Payments that are taking too long are flagged (see below). Hover over a status to see what it means, for example "A bank transfer was made; waiting for TransferMate to confirm it."

  4. Open the payment.

What you see on a payment

TransferMate details

  • Transaction ID: TransferMate's ID for the payment. Click Copy to copy it.

  • Reference: the EDVS reference (for example, EDVS3584). Click Copy to copy it.

  • TransferMate status: TransferMate's own status and its date, for example "Registered · Nov 21, 2025, 6:04 AM".

  • Amount payable and Amount paid.

  • Last update from TransferMate: when we last heard from TransferMate.

Payment timeline

Each step (Open, Pending Authorization, In Transit, Credited) shows its date and TransferMate's dates, for example "Registered at TransferMate". The current step says what's happening, for example "EdWallet is validating the payment. Nothing to do for now."

Attempts

Every attempt to pay, with its date, payment method, TransferMate ID and result, for example "Bank transfer · Paid" or "Visa credit · Replaced by a newer attempt". Failed attempts are listed too. They don't change the payment's own status.

Get the latest status

  1. Open the payment.

  2. In TransferMate details, click Refresh from TransferMate. The page updates with the latest status.

  3. To refresh again, wait a minute.

Refreshing only reads the status from TransferMate. It never sends emails. If a refresh is what moves a payment to In Transit, you won't get the usual "payment in transit" email for it.

Payments made before November 6, 2026 may show "—" in some TransferMate fields until you click Refresh from TransferMate.

How long it usually takes

  • Pending Authorization: TransferMate usually confirms within 1–3 business days. 3–7 business days is still normal.

  • In Transit: funds usually arrive within 1–3 business days.

If a payment is taking too long

After more than 7 business days in Pending Authorization or In Transit, the payment is flagged Over 7 business days, in the list and on the payment's timeline.

  1. Open the payment and click Refresh from TransferMate.

  2. If nothing changes, email payments@edvisor.io with the Transaction ID.

For what each status means, see "EdWallet payment statuses".