Refunding payments

Last updated: October 16, 2026

EdWallet student/corporate payment refunds: contact payments@edvisor.io immediately if just made (may be reversed). If cleared, create new bank account, withdrawal payment, then email payments@edvisor.io with payment IDs. Card refunds up to 15 business days. Same-currency refunds avoid FX fees. Also covers refund delays and special cases: FX amount discrepancies, chargeback handling, documentation requirements, refund policy variability, program cancellation admin fees, and payment errors/overpayments.

Process for refunding student payments and invoiced funds from EdWallet.

Refunding a payment

If the payment was just made (in error)

Contact Edvisor Payments immediately at payments@edvisor.io. If caught early, the transaction may be interrupted and reversed.

If the payment has already cleared

  1. Go to https://wallet.edvisor.io/bank-accounts/company/list and create a new Bank Account to collect refund payments from.
  2. Create a new withdrawal payment to the new account.
  3. Email payments@edvisor.io with the transaction details so it can be monitored. Provide payment IDs for each transaction.

What to expect

  • Card refunds back to the payer typically take up to 15 business days.
  • Same-currency refunds (USD to USD, GBP to GBP) avoid extra FX fees.
  • Different-currency refunds may have FX spread applied.
  • No administrative fee charged by Edvisor for cancellation/refund of erroneous payments.

Refund delays and special cases

Common causes of refund delays and how to handle them.

Discrepancy in refund amount

Difference in amount refunded (often less in student's local currency) is caused by:

  • Currency conversion differences between original payment date and refund date.
  • Exchange rates applied by the credit card provider at each step.

Chargebacks

If a student initiates a chargeback on a payment already settled with Edvisor:

  • Edvisor's processor will defend the chargeback.
  • The student should be updated to cancel the chargeback to avoid receiving funds twice.

Documentation

The recipient of a refund may be required to provide extra documents (proof of account, ID) to complete the process.

Refund policy variability

Fee amounts and presence depend on agency or school policy. Always confirm with the provider.

Program cancellation

If a student cancels their program and requests a refund, the school's policy may apply an admin fee.

Payment errors and overpayments

Duplicate or erroneous payments: contact payments@edvisor.io immediately. Exchange rate bank fees may apply or be avoided depending on timing.

How to minimize fees

  • Arrange refunds to same-currency accounts (USD to USD, GBP to GBP, etc.) whenever possible.
  • This reduces FX spread and unforeseen bank exchange fees.

Support

For questions on a specific refund, contact payments@edvisor.io.