How to resolve payment amount mismatches and duplicates
Last updated: May 6, 2026
EdWallet payment mismatches: prevention via correct amounts upfront. Duplicates: contact payments@edvisor.io immediately. Short payments: pay remainder + new proof referencing original payment ID. Integrated systems: edit in primary invoicing platform.
What to do when a payment doesn't match the requested amount or was duplicated.
Common causes
- Incorrect entry of payment amount during transfer.
- Unexpected bank fees or charges.
- Duplicate registration or payout attempts.
Best practice (prevention)
Ensure payments are made in the exact requested amounts and correct documentation is provided from the start.
Duplicates
Only one payment should be processed for each invoice or registration.
If a duplicate is created:
- Contact payments@edvisor.io immediately so funds can be intervened.
- If the duplicate passes compliance and processes, an official refund is required.
Short payments (less than requested)
- Pay the remaining balance using the original payment details.
- Send a new proof of payment to the Edvisor support team as soon as possible.
- Reference the original payment ID.
If not done, the payment will be rejected and returned to the payer.
Integrated systems (HubSpot + QuickBooks)
If using an integrated invoicing setup, make all changes in the primary invoicing platform to keep systems in sync. Update document numbers if duplicate errors occur.
Support
Contact payments@edvisor.io with:
- All invoices.
- Proof of payments.
- Reference ID numbers.