How to modify an insurance booking
Last updated: October 1, 2026
Request amendments to confirmed insurance bookings.
Prerequisite
The booking must have Confirmed status. The Request an amendment button only appears for confirmed bookings.
Steps
- Go to Bookings > Insurance.
- Open the confirmed booking.
- Click Request an amendment in the top right.
- Choose an amendment reason.
- Fill out the amendment form with required details.
- Include any supporting documents or notes.
- Click Request Change.
Amendment reasons
| Reason | When to use |
|---|---|
| Extension | Add days to start or end of policy. System charges for additional days. |
| Reduction | Remove days from start or end. System auto-recalculates and refunds if applicable. |
| Change Start Date | Adjust start date keeping same duration. |
| Student Information | Update personal/family details or emergency contact. |
| Other | Anything not covered above. |
Smart warnings
The system provides real-time warnings if an amendment can't be processed, with error details to help fix issues before submission.
Track amendment status
| Status | Meaning |
|---|---|
| Sent | Submitted, waiting for processing |
| Processing | Provider is processing |
| Issued | Complete — download new policy from booking profile |
Limitations
- Only one amendment request can be open at a time per booking.
- If outstanding payment is required (e.g. extension), credit card details may be required before submission.