Accessing your EdCommerce account

Covers the full EdCommerce account access lifecycle. Creating your account: you first need an API key from the Edvisor team to connect your Edvisor account, then register via the 'Create an Account' button (name, surname, email, password requiring an uppercase letter and a special character, plus terms acceptance) and choose a subdomain in the https://virtual.edvisor.io/custom-name URL structure. Accessing (logging in): the login URL depends on your user role — Admin users log in at https://virtual.edvisor.io/domain/login and can see all created sites, while Staff users log in at https://virtual.edvisor.io/domain/site-name/login and can only access the specific sites an administrator invited them to (independent agents, partner universities, agencies and referring students get site-level access with no visibility into global account data). Resetting your password: your own (via the Forgot Password link), your team members', and your students' (via Settings > Users > List > Recover Password), setting a manual or generated password and sending new credentials. Logging out: from any page, click the user icon in the top right corner and select 'Disconnect'.

This article covers the full lifecycle of your EdCommerce account access: creating your account, logging in, resetting your password, and logging out.

Creating your account

Creating an account on EdCommerce is a straightforward process that can be done in just a few steps.

How to Create an Account

Before you begin, make sure you have your API key provided by the Edvisor team — you'll need it to connect your Edvisor account to EdCommerce. If you don't have your API Key yet, get in touch with your account manager or reach out to our support team, who'll be more than happy to assist you in getting started.

To create your account, click on the "Create an Account" button.

Then, enter your name, surname, email address, password, and accept the terms and conditions.

Please note the password rules, which require an uppercase letter and a special character.

Once you've agreed to the terms, click "Next."

Add a subdomain

Next, you'll be asked to choose a subdomain, which allows you to customize the URL of your EdCommerce site. All the EdCommerce URLs follow this structure: https://virtual.edvisor.io/custom-name

Congratulations! Your account is created

After completing this step, you'll have your account, and be taken back to the login page where you can use the email and password you've just created.

Once you sign in, you'll be taken to the dashboard where you can start customizing your e-commerce store.

Accessing (logging in)

On EdCommerce, your account access is determined by the specific user role you've been assigned on the platform.

Your role determines the URL you'll use to access the platform.

We offer two distinct roles on EdCommerce: admin and staff.

Log in as an Admin user

Admin users should log in to EdCommerce via the following URL:

https://virtual.edvisor.io/domain/login

Replacing 'domain' with your EdCommerce domain name.

This way, Administrators have a single point of access to view all created sites.

Log in as a Staff user

Staff users can only access specific sites to which they've been invited by administrators.

They should log in via the following URL:

https://virtual.edvisor.io/domain/site-name/login

Replacing 'domain' and 'site-name' with the corresponding information from your account.

This differentiation of the login URLs is designed with staff users in mind.

Staff users may include independent travel agents, universities offering our programs, travel agencies promoting our offerings, and returning students seeking commissions by recommending your programs.

This way, they will have access to specific sites you create, tailored to their needs, with no visibility into your global account information, while ensuring your control over leads, proposals, or bookings, all synchronized with your Edvisor platform.

This approach offers flexibility for growth without the need to hire additional advisors.

Resetting your password

1. Forgotten password

If you can't remember your password to access your EdCommerce account, don't worry. Simply follow these simple steps:

• Visit your EdCommerce signup page.
• Locate and click the Forgot Password link and enter your email address (the one you use to access EdCommerce).
• You'll receive an email with instructions to create a new password.

2. Resetting your team's password

If you need to reset or resend someone else's password on EdCommerce:

• Navigate to your EdCommerce settings > Users > List.
• Find the specific user in the list whose password you want to reset. Next to their name, click the three dots icon.
• From the options, select Recover Password.

You have two choices here:

• Type an easy-to-remember password.
• Opt for a more secure password by clicking Generate password.

Afterward, click Update and send password, and the user will receive a notification via email with their new access details.

3. Resetting your students' password

Students also require a username and password to obtain proposals, make bookings, and save their preferred programs. You have complete control to manage their passwords, just as you manage your team's access. Here's how:

• Navigate to your EdCommerce settings > Users > List.
• Find the specific user in the list whose password you want to reset. Next to their name, click the three dots icon.
• From the options, select Recover Password.

You have two choices here:

• Type an easy-to-remember password.
• Opt for a more secure password by clicking Generate password.

Logging out

Ready to log out of EdCommerce? It's really straightforward! You can do it from any page within the EdCommerce platform.

1. Find the "user icon" located at the top right corner of your screen.
2. Click "Disconnect": Once you've clicked on the icon, select the "Disconnect" option from the drop-down menu.

And just like that, you're all logged out of EdCommerce! Pretty easy, wasn't it? Whenever you're ready to jump back in, just log in again using the steps in the Accessing (logging in) section above.

See also: how to add new users, and how to create a site on EdCommerce.