How to Connect WhatsApp Business to EdCommerce

Explains how to swap EdCommerce's in-app live chat for WhatsApp Business as the support channel, configured at EdCommerce Settings > Support Chat > Availability by choosing WhatsApp and entering the country and phone number that should receive messages. Once active, the chat icon is replaced with the WhatsApp logo and students clicking it are redirected to WhatsApp. Also notes that you must configure which pages the support chat appears on and create the teams that handle it under Support Chat > Groups.

On EdCommerce, you can choose to use the in-app live chat functionality or connect it to your WhatsApp Business to use this tool for your chat support instead.

To activate WhatsApp Business, go to EdCommerce Settings > Support Chat > Availability

Here, you can choose between WhatsApp and the EdCommerce Live Chat. If you opt for WhatsApp, you will need to set up the country and the phone number where you want to receive the messages.

This will activate WhatsApp Business as your preferred chat option, replacing the chat icon with WhatsApp's logo and redirecting students to WhatsApp when they click on it.

Don't forget to configure the pages where you want the support chat to be available and identify the teams that will be in charge of it.

Go to Support Chat > Groups and create the different groups of people that will manage this chat. You also need to specify on which pages or providers you'd like the chat icon to appear.