How to reset an EdCommerce password

How to reset passwords on EdCommerce — your own (via the Forgot Password link), your team members', and your students' (via Settings > Users > List > Recover Password). Covers setting a manual or generated password and sending new credentials.

1. Forgotten password

If you can't remember your password to access your EdCommerce account, don't worry. Simply follow these simple steps:

• Visit your EdCommerce signup page.
• Locate and click the Forgot Password link and enter your email address (the one you use to access EdCommerce).
• You'll receive an email with instructions to create a new password.

2. Resetting your team's password

If you need to reset or resend someone else's password on EdCommerce:

• Navigate to your EdCommerce settings > Users > List.
• Find the specific user in the list whose password you want to reset. Next to their name, click the three dots icon.
• From the options, select Recover Password.

You have two choices here:

• Type an easy-to-remember password.
• Opt for a more secure password by clicking Generate password.

Afterward, click Update and send password, and the user will receive a notification via email with their new access details.

3. Resetting your students' password

Students also require a username and password to obtain quotes, make bookings, and save their preferred programs. You have complete control to manage their passwords, just as you manage your team's access. Here's how:

• Navigate to your EdCommerce settings > Users > List.
• Find the specific user in the list whose password you want to reset. Next to their name, click the three dots icon.
• From the options, select Recover Password.

You have two choices here:

• Type an easy-to-remember password.
• Opt for a more secure password by clicking Generate password.