Whether it is a student, corporate or payout, returned and rejected payments commonly result from expired payment links, beneficiary errors, or compliance issues. Here’s how to resolve these problems quickly.
If you have been contacted about a returned, rejected or held payment, here are additional tips to guide you with unblocking the payments as quickly as possible.
A. When a Payment is Returned
- Review the return reason provided (e.g., invalid account number, expired link) and make any typos corrections, remove extra spaces or symbols. For expired links, create a new payment request for the payer.
- Contact the beneficiary to confirm the correct account, bank, and routing/SWIFT details.
- Update beneficiary details in the your EdWallet account before retrying payment. If provided, use a new payment link to resubmit.
B. Handling Expired or Invalid Payment Links
- If your payment link has expired or is invalid, request a new invoice or payment link from the agency who issued it.
- Use only official, secured links from trusted communications—never reuse a link after it expires.
C. Best Practice for Future Payments
- Always confirm with the payee the correct payment details before submitting large transactions.
- For recurring invoicing or subscriptions, keep payment methods in good standing to avoid failed transactions.
D. What to Do If You Don’t Receive an Updated Link
- Contact your the agency or institution that first issued the payment link to you. Provide transaction, payer, and beneficiary details for a new secure link.