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Getting Help from Edvisor

Whether you’re seeking help with our platform functionalities, handling payments, or need assistance with insurance processes, our dedicated teams are ready to support you via in-app live chat, live WhatsApp chat, and email. 

Here’s how you can get the right support you need, via in-app chat, whatsapp chat, and email support.

 

Product Support

For any questions regarding Edvisor’s core platform, features, account settings, quoting tools, or technical troubleshooting, our Product Support team is here to help.

In-App Live Chat

  1. Log into your Edvisor account.
  2. Click the (blue) live chat icon at the bottom left corner of any page.
  3. Follow the chat prompts to find information from our Help Center, or start a conversation with a support team member directly from the platform.

Screenshot 2025-09-29 at 12.45.23 PM

WhatsApp Live Chat

  1. Save our support number to your device: +61422380812
  2. Open WhatsApp and start a new conversation.
  3. Send your query and our online support team will respond.
  4. Be sure to include as much detail as possible about your issue.

Email

  1. Email us at support@edvisor.io with a detailed description of your issue.
  2. Include screenshots or steps to reproduce the problem if applicable.
  3. You’ll receive a confirmation and a support agent will follow up.

 

Payments Support

If you need assistance with EdWallet payments, billing inquiries, refunds, multi-currency support, or issues related to transactions, our Payments Support team will provide specialized guidance.

In-App Live Chat

  1. Log into your Edwallet account.
  2. Goto any page and look for the (red) tab on the right side of the page that says 'Do you need help?'.
  3. Depending on the page you are viewing, follow the options listed to start a conversation with a support team member directly from the platform.
  4. In most cases, a whatsapp chat will appear to connect with an online support member. Be ready to provide a payment ID and payer/beneficiary name for quicker assistance.

Screenshot 2025-09-29 at 11.01.40 AM

WhatsApp Live Chat

  1. Save our support number to your device: +61422380812
  2. Open WhatsApp and start a new conversation.
  3. Send your query and our online support team will respond.
  4. Be sure to include as much detail as possible about your issue.

Email

  1. Email us at payments@edvisor.io with a detailed description of your issue.
  2. In addition to describing the transaction, please provide the payment ID, and include any files/documents for quicker assistance.
  3. A support agent will follow up with an update and request for any additional information required from the processor.

For help on troubleshooting specific payment types, review these articles prior to reaching out to see if they might resolve your issue:

How to Properly Register Student Payments

Troubleshooting Returned Payments and Expired/Invalid Payment Links

How to Resolve Payment Amount Mismatches and Duplicate Payments


Insurance (Marketplace) Support

For help with insurance searches, booking policies, claiming commissions, or navigating the Edvisor Insurance Marketplace, connect with our Insurance Support experts.

In-App Live Chat

  1. Log into your Edvisor account and goto any insurance-related page in Edvisor
  2. Click the (blue) live chat icon at the bottom left corner of any page.
  3. Follow the chat prompts to find information from our Help Center, or start a conversation with a support team member directly from the platform.
  4. Be ready to provide details such as policy number, student information, and any required documentation, where applicable.

WhatsApp Live Chat

  1. Save our support number to your device: +61422380812
  2. Open WhatsApp and start a new conversation.
  3. Send your query and our online support team will respond.
  4. Be sure to include as much detail as possible about your issue.

Email

  1. Email us at marketplace@edvisor.io with a detailed description of your issue.
  2. In addition to describing the transaction, please provide the payment ID, and include any files/documents for quicker assistance.
  3. A support agent will follow up with an update.

For specialized policy processing requests, please fill out the respective form:

Request a New Insurance Booking

Request an Insurance Amendment

Request an Insurance Booking Cancellation

 

 

Pro Tip: In all cases, for the fastest resolution, include as much detail as possible in your first message. Our teams will ensure your request is picked up by the right expert.

If you have any questions or face urgent issues, don’t hesitate to reach out anytime — we’re here to help you achieve the best with Edvisor.