How long does it take to process your insurance bookings, cancellations or amendments on Edvisor?
We collaborate with providers in our Insurance Marketplace to ensure maximum efficiency, aiming to give you the best experience possible.
However, please note that each provider has its own processing times, which you should be aware of.
In this article we'll show you:
1. Where can you find information about processing times on the platform?
2. What are the processing times for each provider?
1. Where can you find information about processing times on the platform?
You can view the processing times for each provider in different sections of the platform.
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When searching for insurance policies
Go to the left side menu and click on Search > Insurance - to begin your insurance search.
In the search results, you'll see a tag indicating the 'processing type' for that specific provider.
For more details, simply click on the provider's name.
From there, you'll be able to see the exact time it will take for that booking to be processed.
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When booking an insurance policy
You'll also get a reminder of the processing time while booking any insurance policy.
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When your booking is being processed
You'll see another reminder inside your insurance booking, while it is being processed.
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When requesting an amendment
Remember you can now request amendments easily and quickly through the platform itself. Here's a step-by-step guide on how to do it!
2. What are the processing times for each provider?
Insurance Bookings:
| Category | Provider | Processing time |
| OSHC | AHM | 1 hour |
| OSHC | Allianz | 1 hour |
| OSHC | Bupa | 2 hours |
| OSHC | Medibank | 1 hour |
| OSHC | nib | 2 hours |
| International Insurance | Terrawind | 1 hour |
| International Insurance | Allianz Global Assistance | 2 hours |
| International Insurance | Assistcard | 2 hours |
Insurance Amendments:
| Category | Provider | Processing time |
| OSHC | AHM | 2 days |
| OSHC | Allianz | 2 days |
| OSHC | Bupa | 24 hours |
| OSHC | Medibank | 2 days |
| OSHC | nib | 2 days |
| International Insurance | Terrawind | 2 days |
| International Insurance | Allianz Global Assistance | 2 days |
| International Insurance | Assistcard | 2 days |
Insurance cancellation or interruption:
All group booking requests will be processed within 48 hours of them being received.*
Edvisor partners can follow the simple steps of How to book insurance for groups or in bulk in order to share these requests with our Insurance Operations team.
*All group booking requests will be processed in 48 hours, except for requests with Adeslas where the standard processing time as indicated above will apply. ”