Missing payment registration is one of the most common causes of payment delays and complications. Ensure your payments are processed correctly by following these steps for registering payments and submitting proof.
A. Registering the Payment
- When completing the payment registration form required by EdWallet, double-check that the reference number and student details do not have typos - check for symbols or extra spaces to be extra safe!
- If you are making a card payment, refrain from the page when submitting - this may disrupt the connection. We highly recommend a fast, secure network connection to your device, when completing your payment.
- Save the payment page URL (website address) — this ensures you have a reference, and will help to resolve issues much quicker, in case of future disputes or delays.
- If you have made a bank transfer, ensure you are registering your payment as soon as possible, and have your proof of payment document ready to upload.
- Student payments can only be made from the same country as the student is residing (home address).
B. Submit Proof of Payment (Bank Transfers)
- Ensure your proof document is clear and readable (high resolution), and contains clear information about your account and/or who the payer is.
- As an extra optional precaution, we highly recommend sending a copy of your proof of payment directly to your agent or partner.
- If required, include any official identification or tax documentation (e.g. CURP, CLABE, Tax ID, etc).
- Upload your proof of payment only to the link that matches your payment request. Mismatching proof of payment with other registration links will cause significant delays.
- Do NOT send money without a payment registration link from your requesting agent or partner. This will cause significant delays and fail compliance.
- If the payment was made by a company on behalf of the student, be prepared to provide the following in documents and statements that show:
- Full business name, country of business incorporated
- Official business registration document – for ownership confirmation
- Supporting document that shows the company is making payment on behalf of the student, i.e. (email, sponsorship letter, contract or agreement, etc)
At times out of our control, with all requirements are provided, there can be unexpected delays. However by following these steps and tips, you will greatly increase the chance of a successful, and timely payment.
If you have any questions about this article or more about payments, please reach out to us anytime: payments@edvisor.io