Edvisor API - Troubleshooting API OAuth Authentication Errors

Troubleshooting API Authentication and 500 Internal Server Errors

1. Confirm Your API Endpoint

• Only use the current Edvisor API endpoint:
  https://api-v2.edvisor.io/graphql
• Previous endpoints, such as https://api.edvisor.io/graphql, have been deprecated. If you use an outdated address, your requests may fail or be blocked.

2. Double Check Your Authorization Header

• The Authorization header must be formatted exactly as:
  Authorization: Bearer <your_edvisor_api_key>
• Errors often occur because of typos, missing the ‘Bearer’ prefix, or including extra spaces.

3. Review Your Token or API Key

• Confirm the API key being used (private), is identical to what has been provided, and correctly pasted into your integration

• If unsure, request to regenerate your key from our support team, and apply the update.

4. Use the Correct Content-Type

• Set your Content-Type header to: application/json
• This is required for Edvisor APIs to interpret your payloads correctly.

5. Deleted Users

• Check if you have deleted any users recently.
• API Keys are connected to the users in your account; deleting users will break the corresponding API key's authentication.
• Contact our team to generate a new API key for you.

7. Check for Typographical Errors

• Thoroughly check headers and configuration fields for typos or unintentional spaces. Even a small error can prevent successful authentication.

8. Contact Edvisor Support for Assistance

• If all steps above fail, connect with our dedicated support team. Use:
  • In-app live chat
  • Email: support@edvisor.io
  • Attach any relevant error responses or logs for faster resolution.