Orbit Protect: claims process

Last updated: May 6, 2026

Orbit Protect claims process: register on claims portal, submit online with docs. Key conditions: ACC claimed first for NZ injuries, police report within 24h for theft, no coverage for unattended items, manual work needs approval. Excesses: $50-$150 by claim type.

Process for submitting Orbit Protect claims.

Steps

  1. Create an account at the claims portal: https://claims.orbitprotect.com/login. One-time registration.
  2. Log in and complete the online claim form. Upload supporting docs: medical reports, receipts, invoices, police reports (theft/loss), flight or accommodation booking details.
  3. Wait for assessment. OrbitProtect contacts the claimant if anything is missing.

Important conditions

Excess (deductible)

Source: https://help.edvisor.io/insurance/orbit-protect