Orbit Protect: changes and cancellations

Orbit Protect changes and cancellations: email marketplace@edvisor.io for changes; NZ residence visa requires immediate cancellation. Cancellations are requested through the in-app cancellation form and are available only before coverage starts, and require Orbit Protect's own form completed and signed by the student. Full premium refund within 7 calendar days of issue if no claim was paid and the journey has not started.

Process for modifying or canceling Orbit Protect policies.

Changes

• Circumstances change. Email marketplace@edvisor.io. May need to switch policy types.
• NZ residence visa granted. Notify immediately to cancel current policy. No longer eligible to continue.

Cancellations (International Student and Working Holiday)

Request the cancellation from the Cancellation section of the insurance booking in Edvisor. Cancellations through the form are available only before the selected coverage period starts.

Orbit Protect also requires its own cancellation form. Download it from the link in the cancellation form and upload it fully completed and signed by the student. See What documents you need to cancel an international policy.

Refund within 7 calendar days of policy issue

Full premium refund, provided:

• No claim payment received.
• Not yet departed on the journey.

If the form blocks submission

If the form says coverage has started and will not let you submit, contact marketplace@edvisor.io for help with the booking.